33ed's Privacy Policy

1. What Information We Collect

When registering an account and using services on 33ed, we collect the following types of information:

• Identity Information: Your full name, date of birth, national identity card number (where applicable), and username.
• Contact Information: Email address and Bangladeshi mobile number.
• Financial Information: bKash, Nagad, Rocket, or bank account details (required for deposits and withdrawals).
• Login and Session Information: IP address, device type, browser information, and login time and date.
• Gaming Activity: Betting history, win records, and deposit and withdrawal transactions.
• Communication Records: Records of our conversations with you via live chat or email.

2. Purpose of Data Collection

We use your information for the following purposes:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide bonuses, promotions, and special offers.
• To prevent fraud, money laundering, and illegal activity.
• To comply with legal and regulatory obligations.
• To provide 24/7 customer support.
• To improve and personalize your gaming experience.
• To implement responsible gambling policies.

3. Cookies and Tracking Technologies

The 33ed website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

The types of cookies we use:

• Essential Cookies: Necessary to maintain login sessions and security.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze site traffic and usage patterns.

You can disable cookies by changing your browser settings, though doing so may cause some services to not function properly.

4. Data Storage and Security Measures

The security of your personal information is our highest priority. We take the following security measures:

• SSL Encryption (SSL/TLS): All data transfers between you and our servers are completed via encrypted connections.
• Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form on our servers.
• Access Control: Only authorized personnel can access your information, and strict access policies are followed.
• Firewall and Security Monitoring: Advanced security technology is used to keep our systems protected from cyber attacks at all times.
• Regular Security Audits: Our systems and processes undergo regular security reviews.

Even so, it is not possible to guarantee that data transmission over the internet is completely secure. We make every effort, but cannot guarantee complete security.

5. Data Retention Period

We store your information only for as long as necessary. The retention period depends on:

• All information will be retained for as long as your account remains active.
• Even after an account is closed, information may be kept for a specified period to meet legal and regulatory requirements.
• Financial transaction records are retained for a specified number of years as required by applicable law.
• Some information may be kept for an extended period in the interest of fraud prevention and security.

6. Sharing Information with Third Parties

33ed does not sell or rent your personal information to third parties. However, we may share information in the following circumstances:

• Payment Processors: Information necessary to process transactions with bKash, Nagad, Rocket, and banks.
• Law Enforcement Agencies: In cases of court orders or legal obligations.
• Fraud Prevention: With service providers that assist in identifying and preventing fraudulent activity.
• Technology Partners: Those who assist in operating our platform work under strict confidentiality agreements.

In all such cases, third parties may only use the information for the specified purpose and in accordance with our instructions.

7. Your Data Rights

As a user of the 33ed platform, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (subject to legal obligations).
• Right to Restrict Processing: In certain cases, you may request that processing of your information be limited.
• Right to Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise any of the above rights, please contact us by email: [email protected]

8. Marketing Communications

With your permission, we may inform you about promotional offers, bonus information, and special events. At any time you may:

• Turn off marketing notifications from your account settings.
• Stop promotional emails by clicking the "Unsubscribe" link in any email.
• Request that marketing communications be stopped by emailing [email protected].

Even if you opt out of marketing communications, important account-related transaction and security notifications will continue to be sent.

9. Children's Privacy

33ed is for users aged 21 and above only. We do not intentionally collect any information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on our platform, please let us know at [email protected].

10. International Data Transfers

33ed's servers and data processing facilities may be located in various countries. Your information may be transferred outside of Bangladesh. For such transfers, we ensure that your information is processed under appropriate protective measures.

11. Links to Third-Party Websites

The 33ed website may contain links to third-party websites (such as payment gateways). These websites have their own privacy policies for which we are not responsible. You are advised to read the privacy policies of third-party websites before visiting them.

12. Policy Changes and Updates

33ed reserves the right to change, amend, or update this Privacy Policy at any time. For significant changes, we will:

• Publish the date of the update on this page.
• We may send a notification email to registered users.
• We may display a clear notice on the platform.

If you continue to use our services after any changes, you will be considered to have consented to the updated policy.

13. Responsible Gaming and Data Use

33ed is committed to responsible gambling. We may analyze data about your gaming behavior to identify potentially problematic gaming patterns. If necessary, we may contact you or place specific limits on your account. These measures are taken for your protection.

To learn more about responsible gaming, please visit our Responsible Gaming page.